Customer Experience

Customer care is a priority for companies and sectors; Especially since the customer’s satisfaction and feedback from the level of services provided to them is more significant in improving services in general and building appropriate business plans. The customer experience is an important measure to know the efficiency of the business model and the provision of services in all its forms. Therefore, Alokab has focused on providing consulting services to improve and develop the customer's experience, which will greatly affect the service provider.

Great customer experience is key to sustainability

Customer Experience Management (CEM) aims to continuously add value to customers. With increasing digitization; Customers expect brands to facilitate interactions across seamless channels, with minimal effort as a minimum requirement. Organizations need to plan how to anticipate changing customer expectations and trends and how to improve customer experience by including a customer experience strategy as part of their business strategy.

- ﻧﺆﻣﻦ ﻓﻲ ﻣسوك أننا "الخيار الأفضل" لتقديم الرؤية اللازمة لمشروع التحول في تجربة العميل، حيث قمنا ﺑﺘﻘﺪﻳﻢ ﺣﻠﻮﻝ ﻷﺻﻌﺐ ﺍﻟﺘﺤﺪﻳﺎﺕ ﺍﻟﺘﻲ ﺗﻮﺍﺟﻪ ﻋﻤﻼﺋﻨﺎ ﻋﺒﺮ ﻓﺮﻳﻖ ﻋﻤﻠﻨﺎ ﺍﻟﻤﺘﺨﺼﺺ ﻓﻲ ﻫﺬﺍ ﺍﻟﻤﺠﺎﻝ، ﻣﻦ ﺧﻼﻝ :

  • ﺗﻮﻓﻴﺮ ﺧﺪﻣﺎﺕ ﺷﺎﻣﻠﺔ تقوم على اعادة تصميم كافة الاجراءات والعمليات بهدف ضمان تقديم تجربة مثالية للمستفيد من الخدمات.
  • ﺍﻟﻤﺸﺎﺭﻛﺔ ﻓﻲ بناء ﺍلاﺳﺘﺮﺍﺗﻴﺠﻴﺎﺕ ﻭ المنهجيات والامكانيات البشرية والتقنية للوصول لادارة تجربة المستفيد وديمومتها.
  • عقد ورش عمل داخلية وخارجية ومع جميع الاطراف أصحاب العلاقة للفهم، والتقييم، وتحديد الخطوات ووضع الاستراتيجيات اللازمة.
  • ﺗﻘﺪﻳﻢ ﻭ ﺗﻄﻮﻳﺮ ﺍﻷﺩﻭﺍﺕ والآليات ﺍﻟﻤﻼﺋﻤﺔ للقياس والتنبؤ، وتحديد المؤشرات لقياس أداء تجربة العميل.

- تمتلك شركة مسوك فريق ذو رؤية ثاقبة ودراية عميقة في مجال ادارة تجربة العميل يستوعب واقعه ومحدداته ومتغيراته وتحدياته، وما ينجح فيه من أفكار تطبيقية وما لا ينجح، ﺣﻴﺚ ﻃﻮﺭ فريقها ﺍﻟﻌﺪﻳﺪ من ﺍﻟﻤﺸﺎﺭﻳﻊ ﻓﻲ ﻫﺬﺍ ﺍﻟﻘﻄﺎﻉ، ﻭ كذلك ﻣﻦ ﺧﻼﻝ ﻗﺎﻋﺪﺓ ﺍﻟمعرفة ﺍﻟﻤﺘﻮﻓﺮﺓ ﻓﺈﻧﻨﺎ ﻧﺜﻖ ﺗﻤﺎﻣﺎ من فهمنا ﻭﺩﺭﺍﻳﺘﻨﺎ ﻟﻄﺒﻴﻌﺔ ﺍﻟﻤﺸﺮﻭﻉ ﻭﻣﺨﺮﺟﺎﺗﻪ.


Sector services package

Development of strategic partnerships

Development of strategic partnerships

The process of bringing a partner to the project requires real knowledge of the project's merits, and through the long-standing and proven experience of Al-Oqab in this field by bringing major companies to the local markets, the company has developed a sequential methodology based on the principle of staged gates to overcome serious mistakes made by some companies or government agencies in bringing in strategic partners represented in Wasting a long time in the discussions and discussions that lead to nothing, as studying the nature of the need for partnership and the type of partnership required, studying the candidates and investigating their capabilities and performance is one of the most important pillars of the success of this relatively long process.
Operation and management of government programs

Operation and management of government programs

Through the company's knowledge and comprehensive knowledge of government programs and their working mechanisms, in addition to long experience in multiple sectors, making them able to adopt and operate government programs with high efficiency; Where innovative plans and business models are presented specifically for the government sector, to ensure the achievement of the desired goals of the proposed programs.
Providing Human resources and ensuring their stability

Providing Human resources and ensuring their stability

Many companies and government agencies suffer in the preparation stages from providing human resources with appropriate capabilities and practical experience, so that they are stable and productive in the long term, as this service is closely related to the design of the company’s structure in terms of providing renewable resources that are compatible with a constantly developing structure. In doing so, Alokab can secure the human resource infrastructure needed for the success and sustainability of the project.
Analyzing and developing processes to reach an optimal position

Analyzing and developing processes to reach an optimal position

Process analysis and study, its main task is to take a close look at all operational processes inside or outside the project, and it mainly aims to answer the following questions: - From? (Defining the responsibilities) - He does what? (Define duties) - when ? (Determine the times and operational schedules) - How ? (Identification of techniques and processes) - Why ? (Determination of quality) - And how much? (Determine costs)

Insights

Governance and its importance for the public sector and the private sector

Governance and its importance for the public sector and the private sector

Governance in the public sector is defined as a set of processes that the board of directors carries out to manage and control the activities of the organization in achieving its objectives in the main, and governance is the means by which goals are set and achieved, to ensure appropriate behavior and prove credibility, this is not only limited to companies. In the public sector, such a public school is equally important.
The use of big data and its importance for business

The use of big data and its importance for business

Big data is a term that describes the large volume of data - both structured and unstructured - that floods the business on a daily basis. But it's not just the amount of data that matters, big data can be analyzed to gain insights that lead to better decisions and strategic business moves. The use of big data is becoming commonplace these days by companies to outperform their peers, in most industries, current competitors and new entrants alike will use the strategies generated by the data analyzed to compete, innovate, and capture value.
E-training

E-training

Did you know that most major companies have employees in various countries of the world ?! This fact of working remotely has become in this era the most important means that large companies can accomplish a lot of work that they need, very quickly, and all the studies presented in this field confirm that by 2025, remote work will be the main method for many companies. .

Recent insights

Governance and its importance for the public sector and the private sector

Governance and its importance for the public sector and the private sector

Governance in the public sector is defined as a set of processes that the board of directors carries out to manage and control the activities of the organization in achieving its objectives in the main, and governance is the means by which goals are set and achieved, to ensure appropriate behavior and prove credibility, this is not only limited to companies. In the public sector, such a public school is equally important.
The use of big data and its importance for business

The use of big data and its importance for business

Big data is a term that describes the large volume of data - both structured and unstructured - that floods the business on a daily basis. But it's not just the amount of data that matters, big data can be analyzed to gain insights that lead to better decisions and strategic business moves. The use of big data is becoming commonplace these days by companies to outperform their peers, in most industries, current competitors and new entrants alike will use the strategies generated by the data analyzed to compete, innovate, and capture value.
E-training

E-training

Did you know that most major companies have employees in various countries of the world ?! This fact of working remotely has become in this era the most important means that large companies can accomplish a lot of work that they need, very quickly, and all the studies presented in this field confirm that by 2025, remote work will be the main method for many companies. .